Roadmap
On the way.
Three things from the footer made real. A few items from the backlog. A way to ask for what’s missing. No promised dates — just an honest list of what’s coming.
Shipping next
The three placeholder links from the footer made real.
Documentation
Public docs site for install steps, configuration (tone of voice, escalation rules, knowledge sources), and troubleshooting. Will live at docs.helmsly.io.
Changelog
Reverse-chronological feed of every release — what shipped, when, and why. Public from day one so anyone evaluating Helmsly can see how active development is.
Status page
Live uptime for the AI APIs, the chat widget, and webhook delivery, with public incident history. Goes live before we have any paying customers.
Now that we're live
Live on the Shopify App Store since 2026-05-18 — here's what's queued next.
More languages
English-only at launch. After that, the most-requested languages first — likely Spanish, French, German, and Portuguese given typical Shopify-store geographies.
Conversation analytics
Dashboards inside the embedded admin for resolution rate, response time, escalation reasons, and per-topic volume — so merchants can see where the AI saves the most time.
More channels
Instagram DMs and WhatsApp first, then SMS once we work through Twilio A2P registration. One inbox across every channel a customer can reach you on.
Want something built?
Email support@helmsly.io with what you’d build. The founder reads every message — no support-inbox limbo.