The AI writes the first draft
When a conversation needs a human, Helmsly escalates it with a suggested reply already written and a one-line summary of why. Edit and send, or regenerate — you start from a draft, not a blank box.
Helpdesk
The helpdesk where the AI does the first shift.
Helmsly answers the bulk of your support automatically. What's left lands in a tidy queue — already triaged, with a reply drafted for you. You just review and send.
Inside the inbox
Everything you need to clear the queue.
Drafted replies, a queue that triages itself, and the customer context to answer in one pass — without leaving the thread.
A queue that triages itself
Open conversations are ranked by what needs you most — lowest AI confidence, highest-value orders, longest waits — and a “Resolved by AI” view shows everything the AI already closed.
One inbox for chat and email
Your storefront chat and support email share a single queue with a clean status workflow, search, and filters.
Tags, saved views, and snooze
Label conversations, save the filtered queues you use most, and snooze anything until you’re ready to deal with it. Create tags inline as you go.
Internal notes and canned macros
Leave notes only your team can see, and insert reusable replies with variables like {{customer.first_name}} in one click.
Customer context, no tab-switching
Profile, recent Shopify orders, and past conversations sit right beside every thread, so you have the full picture before you reply.
Never leave a customer waiting
Every escalation shows how long it has waited and flips to an “Overdue” alert past your response target — with a dedicated view so nothing slips.
Action safety and a full audit trail
Refunds, returns, and cancellations stay within the dollar caps you set, every reply carries a confidence score, and an append-only log records every action.
AI-first by design
Most helpdesks start full. Helmsly starts empty.
Other helpdesks
A full inbox the AI deflects a slice of.
Every ticket still lands on your team. The bot skims a few off the top; the rest is yours to read, route, and write from scratch.
Helmsly
An empty inbox the AI keeps clear.
The AI resolves the routine flood on its own. You handle only the exceptions — and even those arrive triaged, with a draft ready to send.
Let the AI take the first shift.
Install in five minutes on the Free plan. The helpdesk, the queue, and the drafted replies are unlocked from day one.